Our policy does not allow for any prescribed medication to be returned - this is for safety reasons and we are not authorised to re-sell returned medication. lf you have any unwanted or unused medication, you can take it to a local pharmacy and they will dispose of the products safely.

Cancellations

If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that the pharmacy accepts your medication.

Refund Policy

All medication returned to us must be destroyed even if they were unopened and unused. For this reason, we cannot offer refunds for returned or unwanted medicines.
Full refunds can only be offered on orders cancelled prior to dispatch.
If an order arrives damaged:
• Crushed box and some tablets or capsules have been pressed out of the blister packs
• We will replace the damaged blister strips after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged strips must be disposed of at your local pharmacy.
• Cream/ointment tube is pierced or squeezed out in to the packaging
• We will send a replacement product after sufficient evidence has been provided of the damaged product.
Once the replacement has been approved the damaged tube(s) must be disposed of at your local pharmacy.

Lost / Undelivered parcels

If your parcel is marked as delivered but you have not received your order, you will need to contact us within 14 days of the recorded delivery date.
If your parcel has had no tracking update within the last 5 days, you will need to contact our customer support team in order to raise an investigation with the courier. Investigations with couriers can take up to 7 days, please allow this time for our customer support team to try and locate the whereabouts of your parcel.
You are not entitled to a refund until an investigation has been completed and the courier has confirmed that the parcel has been lost.